Terms & Conditions

This website is operated by Custompack Limited (CUSTOMPACK).

Company details:
Legal name: Custompack Limited
Registered in: New Zealand
Email: info@custompack.co.nz
Phone: +64 22 088 2479

1. Introduction

These Terms & Conditions govern your use of this website and, where you purchase goods or services from us, your contract with CUSTOMPACK. Read them alongside our Privacy Policy before you use the site or place an order.

2. Acceptance of Terms

By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please do not use the website.
We may update these Terms at any time. Changes take effect as soon as they’re published here, so it’s worth checking back if you’re a returning customer.

3. Use of Website

You agree to use this website lawfully. In particular, you must not:

• Misuse or interfere with the website or its systems;
• Upload malicious software;
• Infringe intellectual property rights;
• Use content for commercial purposes without our permission.
• Unauthorised use may give rise to a claim for damages and, under New Zealand law, may also be a criminal offence.

4. Information Disclaimer

Content on this website is provided for general information only and may change without notice.
We take reasonable care to keep it accurate, but we do not guarantee that it’s complete, current, or suitable for your specific purpose. Your use of the website, and any reliance you place on its content, is entirely at your own risk, to the fullest extent the law allows.

5. Images & Product Representation

All images are for illustration purposes only. Colours, styles, sizes, and specifications may vary from what’s shown.

6. Intellectual Property

All content on this website, including text, logos, graphics, images, and layout, is owned by or licensed to CUSTOMPACK. You may not reproduce, distribute, or use any of it without our prior written consent.

7. Links to Other Websites

This website may link to third-party websites. We don’t endorse them and aren’t responsible for their content.

8. Privacy

We collect and handle personal information in accordance with the Privacy Act 2020. Our Privacy Policy explains:

• What information we collect;
• How it’s used and stored;
• Your rights to access or correct it.

9. Limitation of Liability

To the maximum extent New Zealand law permits:
We are not liable for indirect, consequential, or economic loss;
Our liability is limited to the value of the goods or services supplied.
Nothing in these Terms limits your rights under New Zealand consumer law.

10. Governing Law

These Terms are governed by the laws of New Zealand, and the New Zealand courts have jurisdiction.

GENERAL TERMS OF TRADE: CUSTOMPACK

These Terms apply to all goods and services supplied by CUSTOMPACK.

11. Definitions

Buyer / Customer: any person or entity purchasing goods or services from us.
Goods: all materials, products, equipment, or services supplied by CUSTOMPACK.

12. Orders & Acceptance

An order is an offer to purchase, not a confirmed sale.
A contract is formed once we confirm the order or deliver the goods, whichever happens first.
No variation to an order applies unless we agree to it in writing.

13. Pricing

Prices are in NZD and exclude GST, unless stated otherwise.
Prices may change without notice.
Delivery charges are additional.

14. Payment Terms

Payment is required on or before delivery.
Any debt recovery costs we incur are payable by the Customer.

15. Delivery & Risk

We deliver to the address the Customer provides.
Risk in the Goods passes to the Customer on delivery.
We are not liable for delays caused by circumstances beyond our reasonable control.

16. Retention of Title

Ownership of Goods remains with CUSTOMPACK until we receive full payment. Until then, we may repossess unpaid Goods in accordance with the Personal Property Securities Act 1999 (PPSA).

17. PPSA Security Interest

The Customer grants CUSTOMPACK a security interest in the Goods and their proceeds under the PPSA. The Customer agrees to assist with registration and, to the extent the law allows, waives the right to receive verification statements.

18. Returns & Defective Goods

Faulty Goods must be reported to us in writing within 14 days of delivery.
Returns require our prior approval.
Goods must be unused and in their original condition.

19. Consumer Guarantees Act 1993

Nothing in these Terms excludes your rights under the Consumer Guarantees Act 1993 where you’ve acquired Goods for personal, domestic, or household use.
Where Goods are purchased for business purposes, the Consumer Guarantees Act does not apply, to the extent the law permits.

20. Limitation of Business Liability

Where the Consumer Guarantees Act does not apply:
We may repair, replace, or refund defective Goods at our discretion;
Our liability is limited to the price paid for the Goods.

21. Default

If the Customer fails to pay, or breaches these Terms, CUSTOMPACK may:
Suspend supply;
Terminate the contract;
Recover any outstanding amounts immediately.

22. Amendments

CUSTOMPACK may amend these Terms at any time. Updated Terms apply to all future transactions from the date they’re published.