Custompack Privacy Policy

CUSTOMPACK LIMITED (Custompack) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles (IPPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information, and how you can access or correct that information.

1. Personal Information

“Personal information” means information about an identifiable individual, as defined under the Privacy Act 2020.

2. Information We Collect

We may collect and hold personal information including, but not limited to:

Name and job title
Business or residential address
Email address and telephone number
Company name and account details
Purchase orders, quotes, invoices, and transaction history
Payment and credit-related information (where applicable)
Communications with us (emails, phone calls, enquiries)
Website usage data (IP address, browser type, pages visited)

We generally collect personal information directly from you unless it is unreasonable or impracticable to do so, or where you have authorised us to collect it from a third party.

3. How We Collect Information

We may collect personal information when you:

Contact us by phone, email, website forms, or in person
Request a quote or place an order
Open or operate a trading account with us
Subscribe to marketing communications or newsletters
Use or browse our website
Engage with us on social media platforms

If you choose not to provide certain personal information, we may be unable to provide some products or services to you.

4. Purpose of Collection and Use

We collect, use, and hold personal information only where it is reasonably necessary for our business activities, including:

Supplying products and services
Processing orders, payments, and deliveries
Managing customer relationships and accounts
Responding to enquiries, requests, or complaints
Internal record keeping and administration
Improving our products, services, and website
Sending marketing or promotional communications (where you have not opted out)
Meeting legal, regulatory, and contractual obligations We do not sell personal information.

5. Disclosure of Personal Information

We may disclose personal information to third parties only where necessary for legitimate business purposes, including:

Employees, contractors, and related entities
Courier, freight, and logistics providers
IT service providers, website hosting providers, and data storage providers
Professional advisers such as accountants, lawyers, and auditors
Credit reporting agencies (where applicable and authorized)
Government agencies or regulators where required by law

Any third parties we engage are required to handle personal information in accordance with the Privacy Act 2020.

6. Overseas Disclosure

Where personal information is disclosed to overseas service providers (such as cloud or IT providers), we take reasonable steps to ensure that your information is protected in a way that is comparable to New Zealand privacy standards, as required under the Privacy Act 2020.

7. Security of Personal Information

We take reasonable steps to protect personal information from loss, misuse, unauthorized access, disclosure, or alteration. These measures include:

Restricted access to personal information
Secure IT systems and firewalls
Password protection and authentication controls
Secure physical storage where applicable

Despite these measures, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Privacy Breaches

In the event of a privacy breach that poses a risk of serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as required under the Privacy Act 2020.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

Analyze website traffic and usage
Improve website functionality and user experience

Cookies do not give us access to your computer or personal information other than data you choose to share. You can choose to accept or decline cookies through your browser settings, however this may affect website functionality.

10. Marketing Communications

We may send you marketing communications about our products and services where permitted by law. You may opt out at any time by:

Using the unsubscribe option in our emails
Contacting us using the details below

11. Access and Correction of Personal Information

You have the right to request access to, or correction of, your personal information held by us.

Requests can be made by contacting us using the details below. We will respond within a reasonable time and in accordance with the Privacy Act 2020. We may refuse access or correction in limited circumstances permitted by law, and if so, we will explain the reasons.

12. Complaints

If you believe we have breached the Privacy Act 2020 or mishandled your personal information, you may lodge a complaint with us. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (New Zealand) at www.privacy.org.nz.

13. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website, and the updated policy will apply from the date of publication.

15. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:

Privacy Officer

CUSTOMPACK LIMITED

Email: info@custompack.co.nz

Phone: 02 2088 2479

Website: www.custompack.co.nz